Delivery Information
Shipping
1-
The
customer will bear the cost of shipping the products, shipping is done through
the approved companies of the store such as (DHL, ARAMEX), and the store
sometimes provides free shipping for some products (this will be announced
explicitly on the product page), and the store offers free shipping for
products that exceed the value of 1000 Saudi riyals, and the address must
include the building number, villa or apartment number in addition to the
street and city name, zip code and phone number, and the name of the person
concerned must be written according to the registration form on the site.
2-
Products
are shipped to the customer within 3 to 7 working days if the product is
available (according to the current shipping conditions in light of the curfew
and the closure of some areas and cities, the delivery period is longer than
usual and may sometimes reach more than 14 working days after Complete the
purchase order), and from two weeks to a month if it is not available, as is
the case with international shipments, delivery time varies depending on the
country you send to, and you can track the status of the shipment by entering
your account in the store.
3-
The
customer undertakes to keep electronic payment receipts that may be requested
from him during the delivery of the products, and also pledges to sign the
product receipt.
4-
The
customer is obliged to pay the price of the products he requested to purchase
(if he did not pay by electronic means) in addition to re-shipping (if any)
once the products are received on delivery.
5-
The
customer undertakes to examine the products before signing them to receive them
from the shipping representative, and he acknowledges that his signature on the
receipt is conclusive evidence that the products are free from any apparent defects
such as damage, breakage and defects.
6-
The
store is not responsible to the customer regarding the delay in the date of
delivery of the products in the case of any out of control emergency, such as
force majeure," including but not limited to" floods, storms, war,
public issues ... etc.
7-
In
the case that the store delays delivery of the sold products due to a force
majeure until it becomes clear that delivery of the sold products is not
possible on the specified delivery date, the store here must immediately inform
the customer of these conditions and provide the customer with a new delivery
date.
8-
During
the delay period, the customer's responsibilities to pay will cease until the
conditions of force majeure are addressed, after which the customer's payment
obligations will be completed.
9-
The
customer undertakes to treat the shipping representative well, and bears all
legal responsibility for any personal errors issued against the representative
of the freight, and the store also disclaims liability for any personal errors
that the shipping agent makes against the customer.
10-
In
the event that the customer refuses to receive the products from the freight
representative despite their conformity with the aforementioned specifications,
the customer here considers that he has received the products legally and is
obliged to pay for the shipping process, either amicably or judicially.
11-
The
customer is obliged to abide by the warehouse shipping policy, which may change
from time to time.
12-
We
deliver orders on normal business days, which are from Sunday to Thursday,
except for weekends and official holidays. At this time, we do not have the
ability to deliver orders on weekends.
13-
Value-added
tax is applied at 15% of the total demand with all domestic shipments within the
Kingdom of Saudi Arabia, but in the case of international shipments, the said
tax is not collected; However, the customer is obliged to pay any taxes or
customs of the country to which the shipment is sent.
14-
Any
error or shortage of order information such as mobile number, or shipping
address may lead to order delay.
15-
We
will not be able to ship products to incomplete addresses, or different from
the ones recorded in the purchase order.
16-
If
it is impossible to reach you or if the delivery is refused for any reason
other than a mistake in the order that was sent, the freight value is only
collected or deducted from the amount previously paid to the Almotkamel store.
17-
Regarding
international shipments, in the case that the customer refuses to pay the
customs value or additional taxes applied according to the rules of each
country, the shipment will be returned to us again with the customer loading
the entire shipping value from and to the store management in addition to the
customs value or taxes that may be paid to deliver Shipment to the address
registered in the delivery request.